Our inherent kindness and wisdom can close down when we are judgmental and blaming, when emotions like fear or anger are present, and generally when there are differences and conflicts. How do we stay present and engage in skillful speech, including empathy for the other (which doesn’t necessarily mean agreement), in such situations? It takes training! I can learn to invite my kind heart and wisdom to be there, even if I’m saying something difficult. Wise speech sometimes includes saying things the other person doesn't want to hear, setting boundaries, or saying “No, this is not okay.” On a social level, skillful and empathic speech can point out injustice.