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Spirit Rock Live



Troubleshooting Tips & Frequently Asked Questions

Can I rewatch the event later? Will there be a recording?
Yes! A video recording of the full evening will be posted here on this page within a few minutes after the event ends. The recording will be available for three months following this event. If your program used the Zoom platform, recordings may not be available. Please refer to your participant email that should have that detail and the timing of the recording, if one is available.

I am getting the error message, "Embedding is disabled for this event".
The latest version of Apple's Safari browser contains a new default setting that prevents our videos from playing for some people. We hope Apple will address this soon, but in the meantime. for the best experience please Chrome, Firefox or another browser to view this event instead. If you prefer to continue using Safari, you may still be able to watch using a private window.

I am getting the error message, "This content cannot be displayed in a frame".
Our live webcasts are not compatible with Microsoft's Internet Explorer browser. If watching on a laptop or desktop computer, please use Chrome or Firefox to view this event instead.

My screen is frozen, or I’ve lost access to the stream.
Refresh your browser window. Look for the circular arrow icon on the menu bar at the top of your browser window.

I’m hearing an echo, or hearing everything twice, or the presenters’ voices are overlapping.
You probably have the event open in more than one browser window or tab. Close all windows and tabs other than the one you’re watching right now.

The event has ended and I am attempting to play the recording, but nothing seems to be happening.
For production reasons, we begin broadcasting 5-10 minutes before the event actually gets underway, so there is always at least some dead airtime at the beginning of the recording. After clicking 'Watch Again' to begin playback, move your mouse cursor over the video and a timeline will appear along the bottom. Click ahead 5-10 minutes on that timeline to skip to the actual beginning of the event.

I am experiencing a technical issue that does not appear in this list.
Try viewing the event using a different browser. For instance, if you are using Firefox, trying switching to Chrome, or vice versa.

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