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Employment

Spirit Rock’s campus is set on more than 400 acres in beautiful Marin County, just 19 miles north of the Golden Gate Bridge. A position on staff at Spirit Rock is a wonderful opportunity to explore work as practice in a supportive and caring environment. Spirit Rock offers a range of meditation classes, programs, and residential meditation retreats. Spirit Rock has a 96 bed residential retreat center and a staff of approximately 50. We have a wide range of positions requiring a variety of skills.

Spirit Rock Meditation Center is an equal opportunity employer and makes employment decisions on the basis of merit. Spirit Rock policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination against a person who is perceived to have any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

JOB OPENINGS:

Registrar

 


 

Registrar

JOB SUMMARY

The Registrar represents Spirit Rock Retreat Operations by providing exceptional customer service to the retreatant before, during and after retreat registration.
The Registrar is responsible for full cycle retreat registration. Key responsibilities include opening up the retreat for registration, obtaining the customer’s retreat registration details, managing occupancy rates, answering customer inquiries, solving customer registration problems, handling registration fees, and processing refunds and scholarships.

This is a full time, exempt, 37.5 hours per week position reporting to the Registration Manager.

ELIGIBLE APPLICANTS MUST DEMONSTRATE

    Strong customer service orientation with a minimum 2+ years of customer service experience.
    Excellent communication skills, both verbal and written.  Excellent phone manner.
    Strong problem solving skills that demonstrate sensitivity in dealing with a wide variety of people and situations.
    Proficiency in Microsoft Office, especially Outlook, Word and Excel.
    Experience with database programs, preferably Raiser’s Edge.
    Excellent attention to detail and data entry accuracy.
    Well-organized with the ability to follow through on multiple projects in a fast-paced, deadline-driven non-profit environment. Ability to manage competing priorities.
    Experience with Spirit Rock’s programs, mission and practices preferred.

SPECIFIC RESPONSIBILITIES

Management & Governance
•    Responsible for hiring and supervision of 2 residential retreat registrars, which includes evaluating potential candidates, conducting interviews, and checking references, etc.
•    Trains, guides and mentors staff through one on one meetings and department meetings.
•    Advises Director of Retreat Operations and Management Team, if appropriate, on all registration related issues, as necessary.
•    Manages the workflow of the department and handles all Registration aspects of the Multi-Retreat Programs.   

Registration Process
•    Supervises the day-to-day operation of the registration department and responsible for daily decisions relating to financial, interdepartmental issues, special requests, and software needs that are outside the regular duties of the registrars.
•    Oversees and ensures timely and accurate processing of:  registration applications (Blackbaud Net: Community (online) and (paper) forms,  including sliding scale donations made through registration; Dana donations made at residential retreats, gift certificates, scholarship applications and tracking; refunds and cancellations for residential retreats.
•    Fills in for registrars when sick, on vacation, retreat, or personal leave and handles overflow work for registrars.
•    Serves as the registration expert on the day-to-day use of Raiser’s Edge Software.
•    Responsible for the timely input of Net Community web pages for online registration.
•    Oversees assignment of staff and resources for residential registration.
•    Supervises the downloading of web-based registrations and processing of same using Raiser’s Edge software.
•    Handles customer service compliments and complaints.
•    Creates, implements and maintains effective administrative systems.
•    Works with the Development and Accounting departments to ensure that registration is meeting their needs for both information and customer service. Also, works with teachers who teach residential retreats.   
•    Supervises timely input of all monies into Blackbaud Raiser’s Edge for fees, sliding scale, dana for teachers and staff associated with people attending retreats and reporting to accounting.
•    Approves cancellations and refunds for retreats.
•    Work with the Database Manager to implement processes and to trouble shoot Raiser’s Edge issues.
•    Performs and records department personnel evaluations in a timely manner.
•    Oversees processing of scholarships, registration applications, multi-year applications, dana and sliding scale gifts, gift certificates, online registration.
•    Acts as registrar for all multi-retreat programs.
•    Oversees creating, implementing, and maintaining registration policies and procedures. 

QUALIFICATIONS

•    Communicate with retreatants prior to retreat.
•    Generate and distribute retreat registration information including posting forms on website.
•    Responsible for the timely input of Net Community web pages for online registration.
•    Enter and/or monitor residential retreat registrations in Raiser’s Edge.
•    Monitor the wait list for retreats that are full to capacity.  
•    Collect and process payments.
•    Generate and distribute retreat confirmation information.
•    Manages all aspects of the Work Retreatant process.
•    Communicate with retreatants by phone or email regarding initial registration, lotteries, wait lists, cancellations, and special retreat needs.
•    Process cancellations for retreats.
•    Coordinate scholarship applications for residential retreats.
•    Process scholarship requests, assess amount awarded and notify applicant.
•    Record scholarship amounts in database.
•    Communicate pre and post-retreat information to Spirit Rock departments including Programs, Retreat Managers, Retreat Support, Kitchen, Communications, Housekeeping and Accounting.
•    Communicate with Retreat Teachers regarding discretionary slots and pre-requisite exceptions.
•    Generate accurate retreat database reports for various departments.
•    Train and supervise Registration Department temporary help and volunteers as needed.
•    Document retreat registration procedures in user-friendly language.  
•    Update retreat registration procedure manuals as necessary.
•    Ensure that all retreat registration files are accurate and up to date.
•    Other duties as assigned by supervisor or manager.

COMPENSATION AND BENEFITS

Salary commensurate with experience and Spirit Rock pay practices, which are aligned with regional not-for-profit organizations.  Excellent benefits package includes medical, dental, and chiropractic /acupuncture insurance; flexible spending account; 403b retirement savings plan; paid time off to attend Spirit Rock retreats; attendance at Spirit Rock classes; paid vacation; paid holidays; and paid sick leave.

APPLICATION PROCESS

To apply, send your resume with a cover letter that briefly describes how your experience/qualifications match the required qualifications for the position. EMAIL TO: registrarjob@spiritrock.org.Please include your salary history. Applications without cover letters will not be considered. No telephone calls please.
                                                                                                                                           
Spirit Rock is an equal opportunity employer and places a high value on workforce diversity.


 

FOR ALL SPIRIT ROCK POSITIONS

Spirit Rock Meditation Center is a spiritual practice center devoted to the teaching of Insight Meditation in the Buddhist tradition. We strive to create a work environment that reflects the Buddha’s teachings with a special emphasis on seeing our work as an essential aspect of our spiritual practice. As such, we seek employees who have a sincere interest in and commitment to the exploration of bringing the practice of mindfulness to bear on all activities of daily life.

The following qualities and abilities are expected of all employees at Spirit Rock:
•    Ability to work well with people of diverse ethnic and cultural backgrounds.
•    The ability to work collaboratively.
•    Flexibility and the ability to compromise.
•    Honesty and integrity.
•    Active listening skills.
•    The ability and willingness to express appreciation to others.
•    Openness to constructive feedback.
•    Strong interpersonal skills.
•    The ability to lead, follow, take initiative, or take direction and the judgment to know when each is appropriate.
•    The ability to delegate both responsibility and authority appropriately.
•    Reliability.
•    Efficient time management skills including the ability to prioritize effectively.
•    The ability to differentiate between one’s role in achieving Spirit Rock’s goals as defined by one’s specific job description vs. one’s own personal objectives and spiritual growth.
•    Physical: Occasionally required to lift, carry, push or pull objects up to 30 pounds. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Excellent typing and computer skills are required (word processing and data entry). Must be able to sit, walk or stand for extended periods.
•    Sensory: Frequently required to read and write documents, financial reports and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand and be understood using the English language.
•    Cognitive: Frequently required to concentrate in considerable detail with occasional interruption. Must be able to attend to a task/function through to completion. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks and assignments given to self and others over a period of days and months. Must be able to shift priority and move from one task to another with ease, including the ability to multi-task.
•    Equipment: Ability to drive a car. Occasionally required to drive to work functions at other locations or make pick-ups and deliveries. Must maintain a valid driver’s license. Frequently required to use equipment such as copiers, telephone, and fax machines.

Status:                  Full-time, exempt

Reports to:          Director of Programs

Salary:                  Compensation package commensurate with experience based on Bay Area nonprofit salaries for similar positions.

Benefits:              Excellent benefits package, including annual paid time off to attend meditation retreats.

 

Summary of Job

Oversee development, management and implementation of all communications and marketing activities and efforts at Spirit Rock. 

 

Reporting Relationships

This position reports to Spirit Rock’s Director of Programs, works closely with Development Director and Spirit Rock’s Managing Director, and supervises a full-time Communications Associate as well as a part-time Communications Assistant.

 

Responsibilities

 

  • Build and integrate organization-wide communications strategy and voice, synthesizing communication needs of various departments in an efficient, proactive, and non-duplicative manner. Eliminate missed opportunities between departments and grow our depth and breadth communications-wise.

 

  • Project oversight for re-design of Spirit Rock’s website in 2012/2013; oversee production of visual/written content for website, print and digital publications; analyze usage via various tools, including use of web analytics. Develop and oversee creation of dynamic and appropriate graphic images and content in all collateral and website that clearly represent Spirit Rock's programs and values.  Conceive and execute new materials/publications to promote Spirit Rock.

 

  • Design/execute marketing strategies and plans to maximize marketing efforts and increase attendance through national and local print advertising campaigns, and outreach including social media and email campaigns. Responsible for maintaining a cohesive and consistent image (brand) for Spirit Rock.  Monitor and steward the local/national/international perception of Spirit Rock Meditation Center as a training institution.

 

  • Partners closely with Spirit Rock’s Development Director to increase annual giving while supporting the ongoing, $14 million capital campaign. 

 

  • Keep current with new marketing techniques, industry trends, social networking marketing and oversee/implement changes as needed. Develop online educational and community-building opportunities that reach diverse audiences and ages.

 

  • Develop external and internal relationships with media and Spirit Rock teachers to ensure Spirit Rock and Spirit Rock teachers are well represented in the local and national press and other media; support and enhance to whatever extent possible the various activities of Spirit Rock Teachers Council teachers.

 

  • Work closely with Spirit Rock’s Directors of Programs and Development, programs and development staff and Programs Planning Group to promote Spirit Rock programs, development efforts and develop communications strategies to maximize "community" in all its various definitions; connect our participants to Spirit Rock and our wider sangha; attend Program Planning Group meetings for communications-related topics. Support "interior" communications strategies among staff/teachers/board and other related institutions (i.e. IMS, Zen Center).

 

  • Develop plans for marketing and outreach efforts for residential, non-residential and development events; audit effectiveness of plans on an ongoing basis and change as needed. Ensures that tracking and follow-through occurs on all planning and efforts.

 

  • Manage communications team in a collaborative manner—harnessing resident expertise, mentoring direct reports, and working effectively and efficiently to support the whole organization’s communications needs. 

 

  • Prepare annual Communications budget, code and approve invoices and track expenditures to stay within budget.

 

  • Respond to outside requests for teacher interviews, Spirit Rock information, auction items, co-sponsorships, support in promoting non-Spirit Rock events (e.g. PR oversight).

 

  • Ensure data integrity (oversee processes for dealing with bad email addresses, input errors, etc. which impact the efficacy of marketing efforts); create systems for tracking and responding to inflow of new constituents; monitor demographic trends and constituent lifecycles and respond accordingly.

 

  • Member of Spirit Rock’s Management Team and Social Media Team.

 

Qualifications

 

  • 5+ years of progressive management responsibility for marketing and communications; development and non-profit organization experience preferred. Strong personnel management experience required.
  • Experience in website design and content oversight
  • Keen understanding and involvement with Web 2.0; experience in sustaining and developing online community.
  • Familiarity with developing online education offerings.
  • Demonstrated experience increasing campaign results based on lessons acquired from data analysis.
  • Demonstrated ability to think strategically.
  • Well-organized with the ability to follow through on projects in an ever-changing and fast-paced environment.
  • Excellent verbal and written communication skills; ability to communicate and interact effectively with the public, senior management, staff, teachers, volunteers, including a volunteer Board of Directors.
  • Strong software skills and experience including experience with page design and layout, web interface structure and design; HTML, Outlook, Word and Excel, and data analysis program(s) such as Raiser’s Edge Crystal Reports.
  • Experience in scheduling and project management to support workflow for communications and development calendars.
  • Ability to maintain a professional attitude in stressful times and safeguard confidential information.
  • Well-organized and detail-oriented with the ability to follow through on projects assigned in an ever-changing and fast-paced environment.
  • Social media savvy/experience required, especially related to Facebook, Twitter, YouTube.
  • Knowledge of and ability to communicate about Buddhism and meditation practice is strongly preferred.

 

 

© 2012 Spirit RockMeditation Center
PO Box 169 • Woodacre, CA • 94973